Refunds and cancellations

Last updated 17 September 2026. Short on purpose. If you think you are owed money, write to us and you probably are.

How paying actually works, so nothing is a surprise

Everything is paid for on the payment page. You get a reference code, a QR code for the exact amount in INR and, on a phone, a button that opens your own UPI app. Scan or tap, and the transfer goes from your bank app to our UPI id, kavishrm.work-2@okaxis. The payee is Mask Management. Your UPI app may show the name on the bank account behind that id instead, so check the id. Then press I have paid, with the UTR if you have it, so we know to look for it.

Nothing is charged automatically, nothing renews by itself, and this site never sees your card, your bank login or your UPI PIN. A person matches every payment by hand and approves it, so allow up to one working day. Your order is recorded against your reference code the moment you reach the payment screen, so even if you close the tab straight after paying, the order is still there and we will honour it. If our system could not record it, the page says so plainly before you pay. You get a plain numbered invoice, with no tax on it, because Mask Management is not registered under GST.

Data exports

The file is emailed to you once the payment is confirmed. If it does not arrive, or the row count is materially lower than the count quoted to you when you filtered, tell us within seven days and we refund in full. Once a correct file has been delivered the sale is final, because a data file cannot be handed back. If a column is empty or wrong across the file, that is our mistake and we refund or reissue, your choice.

Advertising slots, sponsorships and featured pins

Cancel any time before the slot goes live and you get everything back. Once it is live, you get a pro rata refund for the days that have not run. If the slot does not serve for a period you paid for, that period is refunded without you having to ask twice.

Job posts

Cancel before it goes live for a full refund. Once live, a pro rata refund for the unused days. If your role is filled early, tell us and we take it down and refund the remainder.

Anything we reject

Every booking is reviewed by a person. If we decide not to run your creative or your listing, you are refunded in full, quickly, and we tell you why.

If something goes wrong at our end

If the site is down for a meaningful part of a period you bought, that time is credited or refunded. You do not need to prove it: we can see it.

Your statutory rights

Nothing on this page limits your rights under the Consumer Protection Act 2019. If we cannot resolve a complaint, you can take it to the consumer commission where you live or work, and you can also complain to the National Consumer Helpline on 1915 or at consumerhelpline.gov.in.

Who runs this

The Bombay Data Company is a service of Mask Management, a sole proprietorship of Kaavish Ramchandani. Mumbai, Maharashtra, India. The full correspondence address is on every invoice and is sent on request to the email above.

Email connect@mask360.agency. WhatsApp +91 85917 50510. These reach the same person.

Mask Management is not registered under GST. Turnover is below the threshold in section 22 of the Central Goods and Services Tax Act 2017, so no tax is charged on anything sold here, no tax is collected, and no tax invoice is issued. You get a plain numbered invoice. If you need a PAN for tax deducted at source, ask and we send it.

Grievance officer

Kaavish Ramchandani, Grievance Officer and nodal person of contact, Mask Management, Mumbai, Maharashtra, India.
Email connect@mask360.agency. WhatsApp +91 85917 50510.

Write to that address about anything on this site: a wrong listing, a refund, an advertisement, your own data, or a complaint about how we handled something. Every complaint is acknowledged within forty eight hours and resolved within one month. If a complaint needs longer we say so, in writing, before the month is up, and tell you why.

This satisfies rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011 and rules 4(3), 4(5) and 4(6) of the Consumer Protection (E-Commerce) Rules 2020.